204 - Author Support V Community Support

November 05, 2020 00:49:06
204 - Author Support V Community Support
WP Builds
204 - Author Support V Community Support

Nov 05 2020 | 00:49:06

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Show Notes

[spp-player url="https://episodes.castos.com/wpbuilds/wpbuilds-episode-204.mp3"]

Debate with Nathan Wrigley and David Waumsley

Setting up the Debate

This debate was partly prompted by a WP Tavern article regarding what can be done about the WordPress.org forum being used to support premium versions of plugins which are not in the repository.

There seems to be a lot of complexity to this due to the varying expectations of support and the vast difference in what plugin and themes do.

We are probably better for having both types of support, but perhaps polarizing these can help explore the topic.

WordPress’ Support Team contributors are discussing how they can curb support requests for commercial products on the official WordPress.org forums. Users sometimes seek help for commercial product upgrades on the forums of the free version, not knowing that the moderators’ official policy is to refer them to the extension’s commercial support channel. In other instances, it is not immediately clear whether the issue is with the free version or a paid upgrade that the user has installed.

Author Support

Community Support

Additional topics within the debate

Support expectations:

Blurred lines over support

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