387 - Building customer trust through transparent crisis management with Marc Benzakein

August 29, 2024 00:53:47
387 - Building customer trust through transparent crisis management with Marc Benzakein
WP Builds
387 - Building customer trust through transparent crisis management with Marc Benzakein

Aug 29 2024 | 00:53:47

/

Show Notes

Today I chat with Marc Benzakein, a tech industry veteran, as he shares insights on crisis management. Marc recounts a severe cyber security breach during his tenure at a previous company where a hacker demanded $40,000 within 72 hours. He emphasises the importance of honesty, transparency, and clear communication in crisis management. We also discuss the role of proactive security measures and professional handling of cyber threats in a post-9/11 world. The episode underscores the value of gaining customer trust and business sustainability through transparent crisis management. Join me for a sobering and insightful discussion that underscores the need for honesty, preparation, and resilience in the face of security crises. This episode is not just informative but a good listen for anyone looking to understand the intricacies of effective crisis management and customer relations.

Other Episodes

Episode 0

November 25, 2021 00:44:54
Episode Cover

256 - Kickstart your website copy with Copyflight

0.75x 1x 1.25x 1.5x 2x 0:00... 256 – Kickstart your website copy with Copyflight Interview with Todd E. Jones and Nathan Wrigley One the...

Listen

Episode 0

January 11, 2024 00:54:53
Episode Cover

356 - What's the state of teams in the WordPress space?

The WP Builds Podcast episode #356 features an in-depth conversation with James Giroux, discussing the Team Experience Index survey by TeamWP. Key insights from...

Listen

Episode

February 28, 2019 00:54:04
Episode Cover

117 – Using WordPress to run your online course with Chris Badgett from Lifter LMS

It's all the rage isn't it? Set up an online course and teach the world about the things you know! You've seen the Facebook...

Listen