387 - Building customer trust through transparent crisis management with Marc Benzakein

August 29, 2024 00:53:47
387 - Building customer trust through transparent crisis management with Marc Benzakein
WP Builds
387 - Building customer trust through transparent crisis management with Marc Benzakein

Aug 29 2024 | 00:53:47

/

Show Notes

Today I chat with Marc Benzakein, a tech industry veteran, as he shares insights on crisis management. Marc recounts a severe cyber security breach during his tenure at a previous company where a hacker demanded $40,000 within 72 hours. He emphasises the importance of honesty, transparency, and clear communication in crisis management. We also discuss the role of proactive security measures and professional handling of cyber threats in a post-9/11 world. The episode underscores the value of gaining customer trust and business sustainability through transparent crisis management. Join me for a sobering and insightful discussion that underscores the need for honesty, preparation, and resilience in the face of security crises. This episode is not just informative but a good listen for anyone looking to understand the intricacies of effective crisis management and customer relations.

Other Episodes

Episode

October 28, 2019 00:29:39
Episode Cover

WP Builds Newsletter #86 - WordPress 5.3 RC2, AHrefs SEO and satellite WiFi coming soon

[spp-player url="https://episodes.castos.com/wpbuilds/wpbuilds-news-86.mp3"] This weeks WordPress news - Covering The Week Commencing 21st October 2019: WordPress Core WordPress 5.3 RC2 Gutenberg 6.7 Introduces Storybook and...

Listen

Episode 0

September 29, 2022 00:48:03
Episode Cover

297 - Dealing with changing staff and new management

What happens when your client suddenly has new staff members that you need to interact with? It might be a really smooth transition with...

Listen

Episode 0

October 27, 2022 00:55:32
Episode Cover

301 - Maintenance

We all do maintenance for our WordPress website clients, right? But what do you cover and what does a client expect? That's the basis...

Listen